Saturday, September 3, 2011

What is Verizon In-Home Agent?

In-Home Agent

www.verizon.com/connect

In-Home Agent is a PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. It's 24/7 support at the click of your mouse!

In-Home Agent, best used on your Home PC, provides step by step guided help to manage your FiOS or High Speed Internet service.

Operating System: Windows XP, Vista or Windows 7
Memory: 512 MB
Resolution: 1024 x 768

What customers are saying...

"Wow! That is an incredible tool to be able to reset the TV online"

"Very useful to get the Voice Mail Access Number"

"Very easy to follow. Thanks!"

"Very impressive. Software was easy to navigate through. Thank you!"

"I was impressed. It helped very much."

System Requirements

Firefox

firefox.com

Features

Bringing together all kinds of awesomeness to make browsing better for you.

Browsing Made Easy

Awesome Bar

Get to your favorite sites quickly – even if you don’t remember the URLs. Type your term into the location bar (aka the Awesome Bar) and the autocomplete function will include possible matches from your browsing history, bookmarked sites and open tabs.

The Awesome Bar learns as you use it—over time, it adapts to your preferences and offers better-fitting matches. We’ve tweaked it to give you greater control over the results (including privacy settings) and increased performance so you find what you need even faster.

Tabs

Browse multiple sites at once, simply and easily. Each new site appears as a new tab
(not a new window) and can be accessed in one click.

App Tabs

Take sites you always keep open—like Web mail—off your tab bar and give them a permanent home in your browser.

Switch-to-Tab

As you’re opening a new tab or typing in the Awesome Bar, Firefox will check to see if you already have that site open. If you do, you’ll be directed to the existing tab so you don’t open a duplicate.

Organize your Tabs with Panorama

Too many tabs? Reclaim your browser from tab clutter! Panorama lets you drag and drop your tabs into manageable groups that you can organize, name and arrange in a fun and visual way. To get started with Panorama, simply select the Tab Groups icon when you customize your Navigation Toolbar or right click any tab to Move to Group.

Reopen Closed Tabs and Windows

If you accidentally close a tab or window, you can reopen it in one click. Just view Recently Closed Tabs or Recently Closed Windows in the History menu and select the tab or window you’d like to reopen.

Smooth Scrolling
Like to have all 20 of your favorite pages open at once? An elegant new feature lets you scroll through tabs easily to see them all and access the one you want quickly.

Malwarebytes

Taking the Byte out of Malware

http://www.malwarebytes.org/

Malwarebytes Anti-Malware Free utilizes Malwarebytes powerful technology to detect and remove all traces of malware including worms, trojans, rootkits, rogues, dialers, spyware and more.

Features

· Advanced Malware Detection and Removal

· Industry Proven Clean-up Technologies Eradicate Existing Malware Infections

· Rapid Response Malware Database and Heuristics Updates

· Access to our Expert Community and Knowledgeable Support Team (Email/Forums)

· Multi-Language Support (currently 35 and counting!)

· Real-Time Active Malware Prevention Engine Blocks Known Threats

· Heuristic Protection Prevents New Zero Day Malware Infections

· Malicious Website Protection Blocks Access to Known and Zero Day Malicious Web Content

· Automatic Priority Updates and Scheduled Scanning

· Blazing Fast Flash Scans

CCleaner

CCleaner

CCleaner is the number-one tool for cleaning your Windows PC. It protects your privacy online and makes your computer faster and more secure. Easy to use and a small, fast download.

Cleans all areas of your Computer

Internet Explorer
Temporary files, history, cookies, Autocomplete form history, index.dat.

Firefox
Temporary files, history, cookies, download history, form history.

Google Chrome
Temporary files, history, cookies, download history, form history.

Opera
Temporary files, history, cookies.

Safari
Temporary files, history, cookies, form history.

Windows
Recycle Bin, Recent Documents, Temporary files and Log files.

Registry Cleaner
Advanced features to remove unused and old registry entries.

Google Chrome

google.com/chrome

Get a fast, free web browser

Google Chrome runs websites and applications with lightning speed

It's free and installs in seconds

For Windows XP, Vista, and 7

Fast start-up
Google Chrome launches in a snap.

Fast loading
Google Chrome loads web pages quickly.
Fast search
Search the web right from the address bar.

Saturday, August 27, 2011

GOTOASSIST® CORPORATE™: HOW IT WORKS

GoToAssist Corporate makes it easy for your support organization to manage incoming support queries, provide service online and document representative and customer feedback.

Here's how it works:

Your customers' experience is key, so we offer many ways to connect with them.

For example, they can call in for a connection code or type a support request right on your Web site.

Then, with your customers' permission, GoToAssist Corporate initiates a connection.

Web Chat is also available for companies that want to instantly chat with customers. No download required.

Your representative can immediately diagnose, troubleshoot and resolve the issue using a variety of tools, including:

Remote Diagnostics
Chat
File Transfer
Remote Viewing and Control
Reboot / Reconnect
Team Collaboration

At the end of the session, both the customer and the representative can immediately comment on the support experience, enabling you to evaluate session metrics and maintain a high standard of customer satisfaction and loyalty.